Frequently Asked Questions

Find quick answers to common questions about the Unified Collaboration Suite.

How do I raise a support ticket?

You can raise a ticket by navigating to the Ticket Forum (Support) page. Alternatively, you can simply send an email to sap-smartops@canopusgbs.com with the subject line containing the word "help", and our automated system will create a ticket for you.

How do I use the Whiteboard and Screen Sharing?

Once you open a Support Ticket, you will see a "Join Collaboration Room" button. This launches an embedded real-time meeting space where you can chat, share your screen, start a voice/video call, and use the interactive whiteboard.

Who can create Knowledge Base articles?

Any registered user can draft a Knowledge Base article! However, it will remain in a "Pending Approval" state until an Administrator reviews and publishes it. You earn Gamification points for every approved article!

What happens if a ticket isn't resolved?

Administrators can configure a Ticket Resolution Threshold (SLA). If a ticket remains open beyond this threshold (e.g., 24 hours), it is visually flagged for urgent review on the Admin Dashboard.

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